Related Links

Customer management online communities                 

There are a number of online communities that offer information and advice that can help you lift your customer management expertise, often at no cost. Just cut and paste the URL into your browser’s address line, or click on a link below.

http://www.mycustomer.com/    MyCustomer.com is: “ the voice of the customer relationship management (CRM) profession”.

http://www.customerthink.com/   “CustomerThink's mission is to help business leaders develop and implement customer-centric business strategies. We do this by publishing high-quality articles, blogs and discussion; conducting research on key issues and trends; and by facilitating interactions with a global panel of experts.”

http://www.crm2day.com/   “CRM Today focuses on every business function - Marketing, Sales, Human Resources, Technology, etc. - and business sector - Finance, Retail, Health, Insurance, IT, Telecoms, Internet, Call Centers etc - in order to provide its members with information and knowledge that is indispensable in today's competitive business environment."

http://www.intelligententerprise.com/   “IntelligentEnterprise.com is the only site exclusively focused on how technologies can work together to form the strategic applications vital to businesses. We offer visitors both the context and the technical detail needed to go from concept to purchase to deployment, addressing the questions business application strategists face every day”.

http://searchcrm.techtarget.com/  “SearchCRM.com is free resource dedicated to Customer Relationship Management (CRM) decision makers. Visit SearchCRM.com for original daily news, expert tips, discussion forums, Webcasts and customized research that will help you develop, design and implement CRM initiatives.”

Independent analysts

For up-to-date reports on a range of customer management and technology issues visit the following independent research organizations. Just cut and paste the URL into your browser’s address line, or click on a link below.

http://www.forrester.com/rb/cxp   “Forrester Research, Inc. (Nasdaq: FORR) is an independent technology and market research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.”

http://www.gartner.com/Init  “Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day... we are the indispensable partner to 60,000 clients in 10,000 distinct organizations. ”

http://www.idc.com/  “IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. ”