How We Work

We work with our clients in a number of ways, including education, training, facilitation, coaching, mentoring, consulting and research. This page tells you a little more about these methodologies. To find out more contact francis@buttleassociates.com

Education. Our educational programs have been delivered at a number of campuses and companies. Educational programs typically involve deep immersion in theories, models and organizational frameworks. Educational programs allow participants to pursue high level cognitive goals including analysis and synthesis, and to develop capabilities that promote fundamental personal change.

Training programs develop attitudes, skills and knowledge (ASK) that are immediately applicable in the workplace.

Facilitation involves helping you clarify your goals, and identify and program ways to achieve them. Our facilitators are enablers; they do not act in a directive way.  They are particularly valuable in moving groups that have differences of opinion towards a consensus.

Coaching involves the identification, with clients, of opportunities for improvement and the creation of episodes, events and exercises that promote change. Frequently this is done by asking questions that prompt new ways of thinking or self-analysis. 

Mentoring typically involves more experienced people passing on their knowledge and insight to those less experienced. When our people act as mentors, they pass on the wisdom of their experience, on a 1-to-1 basis to your nominee.

Consulting focuses on helping you improve your customer management performance, primarily through the analysis of existing problems and the development of plans and strategies for improvement that incorporate best practice.

Research involves the generation and interpretation of data to answer a question that is significant to your business. Most of our associates have high level research degrees, many at doctoral level, and are highly accomplished and published researchers. They are experienced in a range of research methodologies.