Francis Buttle & Associates is a network of highly experienced and talented customer management professionals based in countries around the world, including Australia, UK, Ireland, New Zealand, Oman and Saudi Arabia. 

All our people blend significant consulting and managerial experience with high-level tertiary and professional qualifications. We conduct and publish original research which informs and underpins our work.

You invest significant amounts in winning and keeping customers. You invest in people, processes, products, relationships, and technology. Our mission is to help you achieve a better return on these investments - to improve customer profitability.

We do this through education, training, facilitation, coaching, mentoring, consulting and research across a range of critical customer management disciplines, including customer experience management, customer relationship management, and sales, marketing and service. Find out more about how we work, here.

Our engagements vary from running one-day customized management development workshops to managing projects over extended periods. 

Recent engagements have included acting as expert witness in a legal case, reviewing and recommending changes to customer dispute resolution processes, running workshops on how to design and launch service guarantees, performing a benchmarking study on customer experience, advising on the development of a suite of executive development programs, constructing a strategic business plan, co-developing intellectual property for a consulting firm, reviewing and shortlisting sales force automation software packages, and project managing CRM implementations.

Whatever your customer management problem, we have the talent and experience to help.  Contact Francis Buttle directly at francis@buttleassociates.com.