Welcome to Our Website

Thank you for visiting our website.

Francis Buttle & Associates gives you access to an experienced network of experts in customer management.

We believe that the fundamental goal of any company is to create and keep customers. Everything else is subordinate to this basic goal. Only customers create revenues; everything else creates cost.

*****STOP PRESS*****  Buy a copy of Francis Buttle's latest best-selling book "Customer relationship management: concepts and technologies" by clicking on this link: http://www.elsevierdirect.com/product.jsp?isbn=9781856175227&dmnum=AUQ5

Our mission is simple. We aim to help you achieve a better return on your investment in customer management - to improve customer profitability. We do this through education, training, facilitation, coaching, mentoring, consulting and research across a range of critical customer management disciplines, including:

Customer experience management. Create and deliver engaging customer experiences across all channels and touch points, bringing customers back time and again.

Customer relationship management. Get the most out of your investment in technology, whether in sales, marketing or service. Sales, Marketing and Service. Compete more powerfully by enhancing your sales, marketing and service knowledge and skills.

Explore the site and find out more about our services, people and clients, and how we work. You can also download some documents, including a free book chapter, white papers, peer-reviewed research papers produced by our people, and tools. These will be changed from time to time so bookmark this site and come visit again. 

Click on any of the links to the left to find out more.